Returns & Refunds Policy
Discover curations that showcase the art of thoughtful styling and sophisticated living. Each curation brings together carefully selected pieces that harmonize in design, purpose, and aesthetic—inspiring you to envision how premium home furnishings and décor can transform your spaces into refined sanctuaries of elegance and comfort.
At NYSA Home Curations, every piece is carefully checked before it is packed and dispatched. We encourage you to review product photographs, descriptions, dimensions and specifications before placing your order.
If something is not right with your order, please reach out to us — we will be happy to assist.
1. Returns & Exchanges
As our collections are thoughtfully curated home products, we are unable to accept returns based on a change of mind or preference relating to colour, design, material, size or styling.
A return may be considered only if the product:
- arrives damaged in transit
- has a genuine manufacturing defect
- is different from the product ordered
Manufacturing defects would include an open or incorrectly stitched seam, unintended hole or tear.
Products that have been used, washed, altered or damaged after delivery cannot be accepted for return.
NYSA currently does not offer product exchanges. If you would prefer another size, colour, design or product, you may place a fresh order.
Where a product is damaged, defective or incorrect, it will be handled through our return and refund process.
2. Reporting a Product Concern
If your product arrives damaged, defective or incorrect, please contact us within 24 hours of delivery.
Please share your order number, a brief description of the concern, clear photographs of the product and affected area, and packaging photographs where relevant.
Please wait for confirmation from our team before sending a product back.
For an approved return, NYSA will arrange or bear the approved return-shipping cost. The product should remain unused, unwashed and unaltered, with its original tags and packaging.
3. Order Cancellations
If you wish to cancel an order, please contact us at our email id: contact.nysahomecurations@gmail.com within 24 hours of placing it.
Once an order has been dispatched, cancellation is no longer possible.
4. Undelivered & Return-to-Origin Orders
Please ensure that your delivery address, PIN code and contact details are complete and accurate while placing your order. If a parcel cannot be delivered — because the recipient is unavailable, refuses delivery, provides an incorrect or incomplete address, or is unreachable — our courier partner will make up to three delivery attempts before the shipment is returned to us.
Where an order is returned because of incorrect customer details, repeated unavailability or refusal of delivery, it may be treated as Return to Origin (RTO).
Once the product has been received back and checked, the applicable refund will be processed. Actual forward and return logistics charges of INR 200 would be deducted from total amount.
5. Refunds & Timelines
For an approved cancellation, we aim to initiate the refund within 5–7 business days.
For an approved damaged, defective or incorrect-product return, we aim to complete the quality check within 2–3 business days of receiving the returned product and initiate the refund within 5–7 business days after approval.
Refunds for prepaid orders will be made to the original payment method.
Your bank, card issuer, UPI provider or payment gateway may require additional processing time after NYSA has initiated the refund.
6. Colours, Textures & Natural Variations
We take considerable care to represent NYSA products as accurately as possible.
However, slight variations in colour may occur because of photography, lighting and individual screen settings. Textile products may also show subtle variations in weave, yarn, texture, print placement, surface character and finishing.
These are natural characteristics of textiles and are NOT considered defects, and hence NOT eligible for return.
7. Sale Products & Curated Sets
Sale, promotional and discounted products follow the same policy. Preference-based returns or exchanges are not available, while genuine damaged, defective or incorrect-product concerns will continue to be reviewed.
For NYSA Curated Sets, where an eligible concern relates to one product, the resolution will apply only to the affected piece rather than the complete set.
Need Help?
We are happy to help with product details, dimensions, colours or styling before you order.
Legal Entity: NYSA Home Curations
Email: contact.nysahomecurations@gmail.com
NYSA Home Curations
Curated for Beautiful Living